[Download free ebook] Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking
☆ James J. DePillo, Robert A. Melone, Ward Warkentin ☆
| #977594 in Books | Cengage Learning | 2004-07-28 | Original language:English | PDF # 1 | .52 x7.52 x9.32l,.90 | File Name: 1401850073 | 144 pages |
||5 of 6 people found the following review helpful.| Easy to read and informative|By Brittain C. Ladd|Of all the industries in the United States and around the world, few are as challenging as the transportation industry and more specifically, the trucking industry. Comprising 5% of the GDP and with over 70% of the cities and towns around the globe solely dependent on trucks to deliver their goods, trucking is truly the backbone||"I'd go so far as to call 'Shifting Gears' required reading for anyone involved in managing a trucking company, large or small, whether or not the reader has any intention of walking the ISO path formally. The principles of successful management are clearly l
While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the princi...
[PDF.nv34] Shifting Gears: Applying ISO 9000 Quality Management Principles to Trucking Rating: 4.78 (514 Votes)
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